Order and delivery

Can I change my delivery address after my order has been placed?

No, once the order has been placed it is not possible to change the delivery address. It is therefore important that the correct address has been added before completing the order.

Can I pick up my order at the warehouse?

No, at present you can not pick up at the warehouse. We only ship from there. 

Delivery costs

Trampolines (and products over 65 kg)
49 EUR
 
Accessories and spare parts
 (under 65 kg)
29 EUR
 
Surcharge for island shipping. Price on request.
 
The delivery of our goods is carried out by third parties (forwarding agents and parcel services). All of this is beyond our control and warranty

 
For questions about the delivery, please contact us.

Delivery time

If the goods are in stock, the delivery time is estimated to 2-7 working days (only Monday to Friday). If the goods are in stock at external central warehouse, the delivery time is estimated to 1-2 weeks. 

Do you deliver to islands?

There’s an additional fee for island shipping. Contact customer service for further pricing information.

What happens if I don’t pick up my parcel from the post office/carrier?

It will be returned, and you’ll be charged a fee.