PAYMENT & RETURNS

We advise you to use the Klarna app or website if you wish to pause your Klarna invoice, or contact their customer service directly. The most common reason behind wanting to pause an invoice is if you’ve returned an order/product and awaiting refund or change of invoice.

There could be several reasons as to why you’re unable to do this. Read on Klarna’s home page on “Declined purchase” or contact their customer service.

The retrieval of trampolines / pallet goods is carried out by a shipping company commissioned by us. The customer bears the return costs of 99 euros including VAT.

The return costs are offset against the credit of the returned goods (refund including the original freight costs).

Parcels are returned via GLS and are free of charge for the customer. After registering the return, the customer will receive a return slip by email. The shipping costs of the original order will not be refunded.
To register a return and before returning the goods, please fill out the return form and send it by email to info@northtrampoline.com. Alternatively, you can register the return using our online form at www.northtrampoline.com. Then print out the form and attach it to the outside of the return.

Parcels that have been delivered to a parcel shop and not picked up by the customer within the collection period and are therefore sent back to our warehouse are not treated as returns as described above. In this case, the purchase price will be repaid minus a processing fee of 20 euros.

You’ll find your copy at Klarna’s website or app.
https://www.klarna.com

As a customer, you have the right to get your money refunded if you exercise your right of return or withdraw from the purchase. The money will be returned within 14 days of receipt of the return to North Trampoline. If you cancel the purchase due to a late delivery or complaint, the amount will be refunded within 14 days of notification that you wish to cancel the purchase.

As a private person, you have warranty rights for two years from the receipt of the goods when purchasing new products. This applies to defects that result from an original product fault. Submit complaints as soon as possible after detection of the defect.

In the case of complaints received after six months from receipt of the goods, the so-called burden of proof lies with the buyer, i.e. the buyer must prove that the defect was present from the beginning. Contact customer service and include photos and your invoice.

Dette gjør du for å returnere din vare eller angre ditt kjøp:
 

1. Fyll ut dette skjemaet og mail oss på info@northtrampoline.no
 
2. Ved retur av større produkter som ikke kan sendes per post og som krever frakt ved hjelp av transportbyrå, vil vi gjerne at du tar et bilde av godset slik at vi vet hvordan vi skal booke din retur på beste måte. Legg bildet ved skjemaet.
 
3. Skriv ut returskjemaet og fest det godt på utsiden av produktet.
 
4. Når vi har mottatt ditt returskjema, så bookes din retur. Vi vil deretter komme tilbake til deg med nærmere informasjon vedrørende bookingen.

Kostnaden for å returnere en trampoline, eller andre større pakker som leveres på pall, er mellom 600-1800 kr, avhengig av postadresse. Kostnaden for mindre pakker er 99–299 kr, avhengig av størrelse.